Privacy Policy

StoreM ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us through our software platform. This Privacy Policy (“Policy”) outlines how StoreM collects, uses, discloses, and protects personal information. By accessing or using StoreM’s services, you accept the practices described in this Policy. This Policy applies to all data collected through StoreM software, related websites, services, and interactions. Please review it carefully, and if you have questions, please contact us using the information in the “Contact Us” section below. 1. Information We Collect StoreM may collect and process various types of data to provide our services effectively. This data includes: - Personal Information: Data that can identify you as an individual, such as: - Identity Information: First and last name, business or organization name, job title. - Contact Information: Email address, phone number, mailing address. - Authentication Information: Username, password, and other security credentials. - Business Information: Details specific to your business needs, such as inventory details, financial transactions, product lists, and sales history as they relate to StoreM’s services. - Technical Information: Information about how you access our software, including: - Device Information: IP address, operating system, browser type, device type, and hardware details. - Usage Data: Information regarding your interactions with StoreM, including login activity, click patterns, accessed features, and session duration. - Transactional Information: Data concerning your payments and purchases through StoreM, such as payment card details, billing address, and purchase history. - Communication Information: Information provided when you contact us for support, feedback, or inquiries, which may include chat transcripts, emails, or recorded calls for quality assurance. 2. How We Use Your Information StoreM processes your data to provide and enhance our services, with specific purposes outlined below: - Account Setup and Maintenance: To create, secure, and manage your account, authenticate access, and provide customer support. - Service Delivery and Optimization: To deliver StoreM’s core functionalities, such as inventory management, billing, and POS services, and to ensure optimal performance based on user interactions and preferences. - Business Analytics and Improvement: To analyze usage patterns and conduct data analytics that improve our software features, usability, and customer experience. - Marketing and Communication: With your consent where required, we may send you marketing materials, offers, or updates related to StoreM services. You may opt out of these communications at any time. - Legal Compliance and Security: To comply with applicable legal obligations, enforce our Terms of Service, protect against security breaches, fraud, and abuse, and maintain secure data practices. 3. Legal Basis for Data Processing Depending on your location, we process personal data under the following legal bases: - Performance of a Contract: To fulfill our contractual obligations to provide you with StoreM services. - Consent: Where required, we will request your consent for specific data uses, such as for sending marketing communications. - Legitimate Interests: For purposes such as enhancing StoreM’s security and functionality, troubleshooting issues, and providing customer support, unless such interests are overridden by your rights and interests. - Compliance with Legal Obligations: When processing is necessary to meet regulatory or legal obligations, including reporting and retention requirements. 4. Data Sharing and Disclosure We may share your personal information in the following limited circumstances: - Service Providers: With third-party vendors and contractors who perform services on our behalf, such as data storage, payment processing, and analytics. These providers are subject to strict contractual requirements to protect your data and may only use it to perform services for StoreM. - Corporate Transactions: In the event of a merger, acquisition, sale, or other transfer of assets, your data may be transferred to the acquiring entity. We will notify you of any such transfer and any resulting change in data handling practices. - Legal Compliance and Protection: We may disclose information when legally required, to protect our rights or those of other users, or to prevent harm, fraud, or illegal activity. This may include responding to subpoenas, court orders, or regulatory inquiries. - Affiliated Companies: StoreM may share your data with affiliated entities within our corporate group, but only for purposes consistent with this Policy and within legal requirements. 5. Data Retention StoreM retains your information only as long as necessary for the purposes outlined in this Policy unless a longer retention period is required by law. Specific retention periods are determined based on the type of information and its intended purpose. Once data is no longer needed, it is securely deleted or anonymized. - User Account Data: Retained for the duration of your account’s existence and then securely deleted after account closure or upon request. - Transaction and Payment Data: Retained as long as necessary for audit, tax, and legal compliance purposes. - Support Data: Retained as needed for quality control and customer support, unless otherwise requested by the user. 6. Data Security StoreM takes the security of your information seriously. We have implemented reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, or destruction of data. Security measures include: - Encryption: Both in-transit and at-rest encryption for sensitive data. - Access Controls: Limiting data access to authorized personnel and implementing role-based access controls. - Regular Audits and Testing: Conduct security audits and regular vulnerability assessments to maintain high-security standards. While we strive to protect your data, please note that no method of transmission or storage is entirely secure. Users are encouraged to secure their own accounts and be vigilant against unauthorized access. 7. Your Privacy Rights Depending on your jurisdiction, you may have the following rights: - Access: You may request access to the personal information we hold about you. - Correction: You may request that we correct or update any inaccuracies. - Deletion: You may request the deletion of your data, subject to our legal retention obligations. - Objection and Restriction: You may object to or request restrictions on specific processing activities. - Data Portability: You may request to receive your information in a structured, commonly used, and machine-readable format. - Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the legality of prior processing. To exercise these rights, please contact us using the details provided in the “Contact Us” section. We may need to verify your identity before processing these requests. 8. International Data Transfers If StoreM operates outside of your jurisdiction, your data may be transferred to and processed in another country, including countries that may have different or less comprehensive data protection laws. We implement adequate safeguards, such as standard contractual clauses, to ensure your data is protected regardless of location. By using StoreM, you consent to these data transfers where applicable. 9. Cookies and Tracking Technologies StoreM may use cookies and similar tracking technologies to enhance user experience and analyze software usage: - Essential Cookies: Necessary for the proper functionality of StoreM. - Analytical Cookies: Help us understand how users interact with StoreM to improve services. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of StoreM. 10. Children’s Privacy StoreM is intended for business use and is not directed at children under 16. We do not knowingly collect personal information from children. If we become aware of the inadvertent collection of data from children, we will take immediate steps to delete it. 11. Third-Party Links and Integrations StoreM may include links to or integrate with third-party services, which operate independently. We are not responsible for the content or privacy practices of these third parties. Users are encouraged to review each third party’s privacy policy before using their services. 12. Changes to This Privacy Policy StoreM may update this Privacy Policy to reflect changes in our data practices, regulatory requirements, or technology. Any significant changes will be communicated to you, and your continued use of StoreM following such updates signifies acceptance of the revised Policy. 13. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: - Email: support@storem.in --- By using StoreM, you acknowledge and agree to this Privacy Policy and the data practices described herein.