Refund & Return Policy

StoreM ("we," "us," or "our") is committed to customer satisfaction and strives to offer quality software services. This Refund Policy (“Policy”) provides guidelines on eligibility, terms, and the process for refunds, ensuring that our practices are transparent and fair. By purchasing or using StoreM products, you acknowledge and agree to the terms of this Policy. If you have any questions regarding refunds, please refer to the “Contact Us” page. 1. Eligibility for Refunds Refunds are available under certain conditions and are evaluated based on the criteria outlined below. Please review the eligibility guidelines to understand the refund options available for StoreM products and services. a. Subscription Plans - Monthly Subscriptions: Refunds on monthly subscriptions are available within the first 7 days of purchase. Refunds for monthly subscriptions are only considered in cases of severe service interruption or technical issues, as outlined in Section 4. - Annual Subscriptions: Refunds on annual subscriptions are available within the first 7 days of purchase. No refunds are granted beyond this period, except under exceptional circumstances as determined by StoreM. b. Renewal Payments - Automatic Renewals: StoreM subscription renewals are billed automatically at the end of each billing cycle. Customers are responsible for managing their subscription status within their subscription settings. Refunds for automatic renewals are not available, and customers must cancel renewals before the next billing cycle begins to avoid future charges. (auto billings currently not applicable) c. Promotional or Discounted Purchases - Refunds are generally not available for purchases made during promotional periods, or for discounts, special bundles, or limited-time offers. These sales are considered final, and refund requests may not be entertained under this category. 2. Ineligible Refund Situations Refund requests are not granted in the following circumstances: - Violation of Terms: Refunds are not provided if the user is found to have violated StoreM’s Terms of Service, including but not limited to unauthorized account sharing, misuse, abuse, or illegal activities. - Customer Hardware or Software Compatibility: Refunds will not be issued if technical issues arise from customer-side factors, such as incompatible devices, unsupported operating systems, or third-party software conflicts. - Expired Refund Window: Refunds are not issued outside the specified refund period as outlined above in Section 1. 3. Refunds for Technical Issues We recognize the importance of service reliability and strive to address technical issues promptly. Refunds due to technical issues are considered under the following conditions: a. Service Inaccessibility or Severe Downtime If StoreM experiences extended, unexpected downtime or if you are unable to access essential software features, you may be eligible for a partial or full refund based on the period affected. This is applicable if: - The issue was reported promptly to our support team. - Our team was unable to restore service access within 48 business hours. b. Verifiable Technical Problems If technical issues affect core functionalities and our support team confirms they are caused by factors under StoreM’s control, a prorated refund may be issued based on the nature and duration of the impact. Customers are required to provide all necessary information to assist with technical support, and refunds will not be issued if the issue is unverified or outside StoreM’s control. c. Processing Refunds for Technical Issues In cases where a refund is warranted due to technical issues, it will be processed following verification and approval. Refunds are generally prorated, reflecting the period during which the software was unusable due to technical issues. 4. Refund Request Procedure If you believe you qualify for a refund, please follow the steps outlined below: 1. Contact StoreM Support: To initiate a refund, please email support@storem.com or use the contact form on our website. Include relevant details such as: - Order number/ID and purchase date. - Description of the reason for your refund request. - Any supporting documentation, such as screenshots or error messages, if applicable. 2. Verification Process: Upon receiving your refund request, StoreM will verify the eligibility criteria. Our team may reach out for additional information if needed to process the request. 3. Decision Notification: You will receive a notification of the refund decision within 2 working business days of submitting your request. If approved, the refund process will be initiated as described below. 5. Refund Method and Processing Timeline - Refund Method: Refunds will be processed to the original payment method used at the time of purchase. If the original method is unavailable (e.g., an expired card), we will assist in providing an alternative refund method. - Processing Timeline: Upon approval, refunds are generally processed within 7 working business days. Please note that depending on your bank or payment provider, additional time may be required for the funds to appear in your account. 6. Subscription Cancellations StoreM provides flexible subscription plans with options for both monthly and annual billing. Please review the following details on cancellations: a. Monthly Subscriptions - Monthly subscriptions are automatically renewed every month. No refunds will be issued for partial months. b. Annual Subscriptions - Annual subscriptions can not be canceled, though refunds are only issued if the cancellation occurs within 7 business days of the initial purchase. 7. Exceptions and Special Circumstances While refunds are generally governed by the rules stated in this Policy, StoreM may issue exceptions under unique circumstances, such as: a. Billing Errors If an error occurs in billing, such as duplicate charges or incorrect amounts, please notify StoreM immediately. Our team will review the issue and rectify it with a full or partial refund as appropriate. b. Prolonged Service Outage In cases of extended outages impacting critical software functionality, StoreM may provide account credits or partial refunds, reflecting the duration and extent of the service disruption. 8. Policy Modifications StoreM reserves the right to modify or update this Refund Policy at its discretion. Any significant changes will be posted on this page with an updated “Effective Date.” Your continued use of StoreM after any changes signifies acceptance of the revised Policy. We encourage you to review this Policy periodically. 9. Contact Us If you have any questions or concerns about this Refund Policy, or if you need assistance with a refund request, please reach out to us: - Email: support@storem.in - WhatsApp Only: +91 7775920064 Our support team is dedicated to assisting you and will provide guidance through each step of the refund process. By purchasing or subscribing to StoreM’s services, you acknowledge and agree to abide by this Refund Policy.